Mangere College

3 Hospitality

3HOS

Course Description

Teacher in Charge: Mrs V. Maskell.

Recommended Prior Learning

Open entry to those who want to work in the Service Sector.

Students may have taken Level 2 Hospitality, Catering or Tourism.

HOD approval.

This course is career related. Students will study a number of areas associated with Hospitality and Customer service including Barista coffee making and learning about the origins of coffee and the bean roasting process. Students will also develop skills in customer relations and hospitality and well as learning strategies for dealing with international visitors.

Course Overview

Term 1
During this term we will focus on customer service and communication skills required by those working in the hospitality industry.
We will also begin our journey into discovering how coffee is produced for the world market.
Total credits avialable: 3

Term 2
During this term we will focus on the preparation and presention of a range of coffee beverages available. Skills learnt will allow students to gain experience in beverage making which can lead to part time and holiday work.
Total credits avsilsble: 5

Term 3
During this term we will focus on continuing our coffee work as well as completing our work on customer service and dealing with a range of customer types and characteristics.
Total credits available: 6

Term 4
During this term we will focus on the completion of our course work and expanding our barista skills to include latte art.

Learning Areas:

Technology

Assessment Information

All assessments are internally assessed and will have both a written and practical component.