2HOS

2 Hospitality

Course Description

Teacher in Charge: Mrs V. Maskell.

Students will gain foundation skills and basic knowledge of a range of Hospitality disciplines including beverage making, basic table service and customer service. A key focus of this course is on communications skills required by the Retail and Hospitality industries and students have a range of opportunities available to them to improve their skills.                                               

       


    

Course Overview

Term 1
During this term we will focus on customer service and communication skills required by those working in the hospitality industry.
We will be developing our beverage making skills with a focus on non-alcoholic beverages.
Total credits available: 5

Term 2
During this term we will focus on the preparation and presention of a range of Coffee and Tea products available and the skills required in preparing and serving them.
Total credits available: 6

Term 3
During this term we will focus on developing our Restaurant Service skills which include table setting, food and beverage service and customer care.
Assessment will be a practical oppportunity to set up and run the Italian restaurant.
Total credits available: 7

Term 4
During this term we will focus on the completion of our course work and expanding our beverage making and customer service skills.

Recommended Prior Learning

Open entry to those interested in the Hospitality, Retail and Service Sector industries.                                               

       


    

Contributions and Equipment/Stationery

40 page clear file or ring binder and lined refil

Pathway

A 'must do' course if you are interested in the Hospitality, Tourism or Retail industries.
This course helps you to develop your 'people skills' required in a range of employment contexts

Assessment Information

All assessments are internal. All assessments have a written and practical component.

Credit Information

You will be assessed in this course through all or a selection of the standards listed below.

Total Credits Available: 20
Internal Assessed Credits: 20
External Assessed Credits: 0
Assessment
Description
Level
Internal or
External
Credits
L1 Literacy Credits
UE Literacy Credits
Numeracy Credits
U.S. 14425 v8
NZQA Info

Prepare and serve hot and cold non-alcoholic drinks for a commercial hospitality establishment


Level: 2
Internal or External: Internal
Credits: 5
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 14434 v8
NZQA Info

Prepare and clear areas for table service for a commercial hospitality establishment


Level: 2
Internal or External: Internal
Credits: 3
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 14436 v8
NZQA Info

Provide table service for a commercial hospitality establishment


Level: 2
Internal or External: Internal
Credits: 4
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 17286 v9
NZQA Info

Prepare and present pressed coffee for service


Level: 2
Internal or External: Internal
Credits: 2
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 17287 v8
NZQA Info

Prepare and present filtered coffee for service


Level: 2
Internal or External: Internal
Credits: 2
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 22428 v7
NZQA Info

Prepare and serve tea


Level: 2
Internal or External: Internal
Credits: 2
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 28145 v2
NZQA Info

Interact with customers in a service delivery context


Level: 2
Internal or External: Internal
Credits: 2
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
Credit Summary
Total Credits: 20
Total Level 1 Literacy Credits: 0
Total University Entrance Literacy Credits: 0
Total Numeracy Credits: 0

Useful Links