2 Hospitality
Course Description
Teacher in Charge: Mrs V. Maskell.
Students will gain foundation skills and basic knowledge of a range of Hospitality disciplines including beverage making, basic table service and customer service. A key focus of this course is on communications skills required by the Retail and Hospitality industries and students have a range of opportunities available to them to improve their skills.
Course Overview
Term 1
During this term we will focus on customer service and communication skills required by those working in the hospitality industry.
We will be developing our beverage making skills with a focus on non-alcoholic beverages.
Total credits available: 5
Term 2
During this term we will focus on the preparation and presention of a range of Coffee and Tea products available and the skills required in preparing and serving them.
Total credits available: 6
Term 3
During this term we will focus on developing our Restaurant Service skills which include table setting, food and beverage service and customer care.
Assessment will be a practical oppportunity to set up and run the Italian restaurant.
Total credits available: 7
Term 4
During this term we will focus on the completion of our course work and expanding our beverage making and customer service skills.
Recommended Prior Learning
Open entry to those interested in the Hospitality, Retail and Service Sector industries.
Contributions and Equipment/Stationery
40 page clear file or ring binder and lined refil
Pathway
A 'must do' course if you are interested in the Hospitality, Tourism or Retail industries.
This course helps you to develop your 'people skills' required in a range of employment contexts
Assessment Information
All assessments are internal. All assessments have a written and practical component.Credit Information
You will be assessed in this course through all or a selection of the standards listed below.
External
NZQA Info
Prepare and serve hot and cold non-alcoholic drinks for a commercial hospitality establishment
NZQA Info
Prepare and clear areas for table service for a commercial hospitality establishment
NZQA Info
Provide table service for a commercial hospitality establishment
NZQA Info
Prepare and present pressed coffee for service
NZQA Info
Prepare and present filtered coffee for service
NZQA Info
Prepare and serve tea
NZQA Info
Interact with customers in a service delivery context